Maruti Suzuki, India’s largest carmaker, is making big changes to get ready for the future. The company is about to launch its first electric car, the Maruti Suzuki e Vitara, and is working hard to make sure customers get the best service possible. To support this big move, Maruti Suzuki is expanding its service network across the country in a very big way.
Right now, Maruti Suzuki already has one of the largest service networks in India, with more than 5,400 service touchpoints in cities, towns, and villages. In May 2025, the company set a new record by servicing over 24.5 lakh vehicles in a single month—the highest number ever in its history. This means that every minute, about 170 Maruti Suzuki vehicles were serviced somewhere in India. The company is using new technology, like AI-powered chatbots and mobile service vans, to make it easier for customers to get their cars checked and repaired.
With the launch of the e Vitara coming soon, Maruti Suzuki is planning to open even more service centers. The company wants to have 8,000 service touchpoints by the financial year 2030-31. Out of these, 1,500 will be special workshops just for electric vehicles, spread across more than 1,000 cities. These new centers will have trained staff and special tools to handle electric cars. This huge expansion will help Maruti Suzuki stay ahead in the fast-changing world of electric vehicles and keep its customers happy.
Maruti Suzuki e Vitara Service Expansion Overview
The Maruti Suzuki e Vitara is set to be the company’s first electric car for the Indian market. To make sure customers have a smooth experience, Maruti Suzuki is making big changes to its service network. Here is a quick overview of the main points:
| Feature | Details |
|---|---|
| Current Service Touchpoints | 5,400+ across India |
| Service Milestone (May 2025) | 24.5 lakh vehicles serviced in one month |
| Service Rate | 170 vehicles per minute |
| Planned Service Touchpoints | 8,000 by FY2031 |
| EV-Ready Service Centers | 1,500 in 1,000+ cities |
| Service Types | Paid, free, running repairs, mobile, and emergency services |
| Technology Used | AI chatbots, voice bots, mobile vans, quick response teams |
| e Vitara Launch | Expected by end of September 2025 |
Maruti Suzuki’s Record Service Milestone
Maruti Suzuki has set a new record in India’s car service industry. In May 2025, the company serviced over 24.5 lakh vehicles, which is the highest number ever in a single month. This shows how big and efficient Maruti Suzuki’s service network is. Every minute, 170 vehicles were serviced, and every second, 3 vehicles were delivered back to customers. This huge number includes paid services, free check-ups, and running repairs.
The company’s service network covers big cities, small towns, and rural areas. This means that no matter where you live in India, you can get your Maruti Suzuki car serviced easily. The company also uses mobile service vans and quick response teams to help customers who need emergency repairs or cannot visit a workshop. The use of AI-powered chatbots and voice bots makes it very easy to book a service or get help online.
Preparing for the e Vitara Launch
Maruti Suzuki is getting ready to launch its first electric car, the e Vitara. This is a big step for the company as it moves into the electric vehicle market. The e Vitara is already sold in some countries outside India and will come to India with two battery options: 49kWh and 61kWh. The car is expected to offer a driving range of up to 500 kilometers on a full charge, which is very good for an electric SUV.
To support the launch, Maruti Suzuki is setting up special EV service centers. These centers will be spread across more than 1,000 cities and will have trained staff and special tools for electric cars. The company is also training its mechanics and service teams to handle electric vehicles safely and efficiently. This is very important because electric cars are different from petrol or diesel cars and need special care.
Expansion of Service Network
Maruti Suzuki is planning a major expansion of its service network. Right now, the company has over 5,400 service touchpoints in India. By the financial year 2030-31, the company wants to have 8,000 service touchpoints. This will make it even easier for customers to get their cars serviced, no matter where they live.
Out of the 8,000 service centers, 1,500 will be EV-ready. This means they will be able to service electric vehicles like the e Vitara. These centers will be located in more than 1,000 cities across India. The company is also investing in new technology and training to make sure its service teams are ready for the future.
New Service Formats and Technology
Maruti Suzuki is not just expanding its service network, but also improving the way it delivers service. The company now offers:
- Traditional workshops: These are the regular service centers where you can take your car for check-ups and repairs.
- Mobile service vans: These vans can come to your home or office to service your car. This is very helpful for people who are busy or cannot visit a workshop.
- Quick response teams: These teams provide emergency help if your car breaks down on the road.
- AI-powered chatbots and voice bots: These tools make it easy to book a service, get help, or ask questions online.
All these new formats make it very easy and convenient for customers to get their cars serviced. The company is also using digital tools to reduce waiting times and improve the overall service experience.
Importance of After-Sales Service
Good after-sales service is very important for car owners. It helps keep the car in good condition, reduces breakdowns, and makes the ownership experience better. Maruti Suzuki has always focused on building a strong service network, even before it started selling cars in large numbers.
The company’s MD and CEO, Hisashi Takeuchi, said that the record service milestone is a result of the hard work of the service teams and dealer partners across the country. He also said that good quality after-sales service is critical for customer satisfaction and retention. This is why Maruti Suzuki is investing so much in expanding and improving its service network.
Sales and Market Position
Maruti Suzuki is not only leading in service, but also in sales. In May 2025, the company sold 180,077 cars in India, which is 3.2% more than in May 2024. Exports also grew by nearly 80% compared to last year. This shows that Maruti Suzuki is performing very well in both sales and service.
The company’s strong service network is one of the reasons why so many people choose to buy Maruti Suzuki cars. Customers know that they will get good service and support, no matter where they are in India.
Challenges and Solutions
Launching a new electric car like the e Vitara comes with some challenges. One of the biggest challenges is making sure that the service network is ready to handle electric vehicles. Maruti Suzuki is solving this by:
- Setting up EV-ready service centers with trained staff and special tools.
- Training mechanics and service teams to work on electric cars.
- Using new technology like AI chatbots and mobile service vans to make service more convenient.
Another challenge is the shortage of rare earth magnets, which are used in electric car motors. This has affected the production of the e Vitara for the first half of the financial year 2026. However, Maruti Suzuki is working hard to solve this problem and make sure that customers get their cars on time.
What Makes Maruti Suzuki’s Service Network Special?
Maruti Suzuki’s service network is special because it is:
- Very large: Over 5,400 service touchpoints and growing.
- Widespread: Covers big cities, small towns, and rural areas.
- Convenient: Offers mobile service, quick response teams, and digital booking.
- Advanced: Uses AI chatbots, voice bots, and special tools for electric cars.
All these features make Maruti Suzuki’s service network one of the best in India. Customers can trust that their cars will be well taken care of, no matter where they are.
Key Features and Benefits of the New Service Network
Here are some of the key features and benefits of Maruti Suzuki’s new service network:
- More service touchpoints: 8,000 by FY2031, up from 5,400 now.
- EV-ready centers: 1,500 special workshops for electric cars.
- Mobile service vans: Service at your doorstep.
- Quick response teams: Emergency help on the road.
- AI-powered chatbots and voice bots: Easy online booking and support.
- Trained staff and special tools: For both regular and electric cars.
- Faster service: Reduced waiting times and better customer experience.
Detailed Data and Statistics
Here are some important numbers and statistics about Maruti Suzuki’s service network and plans:
- Current service touchpoints: 5,400+
- Vehicles serviced in May 2025: 24.5 lakh
- Service rate: 170 vehicles per minute, 3 vehicles per second
- Planned service touchpoints by FY2031: 8,000
- EV-ready service centers: 1,500 in 1,000+ cities
- e Vitara launch: Expected by end of September 2025
- e Vitara battery options: 49kWh and 61kWh
- e Vitara driving range: Up to 500 km on a full charge
- Domestic sales in May 2025: 180,077 cars (+3.2% YoY)
- Export growth in May 2025: Nearly 80% YoY
Why is Maruti Suzuki Expanding Its Service Network?
Maruti Suzuki is expanding its service network for several reasons:
- To support the launch of the e Vitara: Electric cars need special service and support.
- To improve customer experience: More service centers mean faster and better service.
- To stay ahead in the market: A strong service network helps attract and keep customers.
- To prepare for the future: As more people buy electric cars, Maruti Suzuki wants to be ready.
How Will the Expansion Help Customers?
The expansion of the service network will help customers in many ways:
- More convenience: Service centers closer to home.
- Faster service: Reduced waiting times.
- Better support: Special centers for electric cars.
- More options: Mobile service, quick response, and digital booking.
The Future of Maruti Suzuki’s Service Network
Maruti Suzuki is planning to keep growing its service network and adding new features. The company wants to make sure that customers have the best possible experience, no matter what kind of car they drive. With the launch of the e Vitara and the expansion of the service network, Maruti Suzuki is setting a new standard for car service in India.
Detailed Bullet Points of Key Facts
- Maruti Suzuki serviced 24.5 lakh vehicles in May 2025, the highest ever in a single month.
- Service network: Over 5,400 touchpoints, expanding to 8,000 by FY2031.
- EV-ready service centers: 1,500 in 1,000+ cities.
- Service types: Paid, free, running repairs, mobile, and emergency.
- Technology: AI chatbots, voice bots, mobile vans, quick response teams.
- e Vitara launch: Expected by end of September 2025.
- e Vitara battery options: 49kWh and 61kWh.
- e Vitara driving range: Up to 500 km on a full charge.
- Domestic sales in May 2025: 180,077 cars (+3.2% YoY).
- Export growth in May 2025: Nearly 80% YoY.
Conclusion
Maruti Suzuki is making big changes to get ready for the launch of its first electric car, the e Vitara. The company is expanding its service network to make sure customers get the best service possible. With more than 5,400 service touchpoints now and plans to reach 8,000 by FY2031, Maruti Suzuki is setting a new standard in car service.
The company is also setting up 1,500 EV-ready service centers in more than 1,000 cities to support electric cars. New technology like AI-powered chatbots, mobile service vans, and quick response teams make it easier and more convenient for customers to get their cars serviced.
Maruti Suzuki’s strong focus on service is one of the reasons why it is the most popular car brand in India. With the launch of the e Vitara and the expansion of its service network, Maruti Suzuki is ready for the future and is making sure its customers are too.
In summary, Maruti Suzuki is setting the stage for its first electric car, the e Vitara, with a major expansion of its service network. The company is investing in new technology, training, and infrastructure to make sure customers get the best service and support, no matter what kind of car they drive. With record-breaking service numbers and plans to reach 8,000 service touchpoints by 2031, Maruti Suzuki is leading the way in India’s car service industry.
